Return Refund Policy
Please read these conditions carefully (collectively referred to as the “Conditions of Sale” before concluding a sale or offer to buy using the Direct Create Website/Application. By using the Direct Create website/application or digital platform, you signify your agreement to be bound by these conditions. Direct Create Private Limited (Direct Create) owns and operates the DirectCreate.com website and Applications (“Website”, “Application”, “Platform”, “Marketplace”). Expressions like You/Your with grammatical variations and cognate expression refers to any Customer, prospective customer, user, visitor, members, Maker, Designer, Institution or a party who visits/uses the Services to make an offer to Buy, or invites an expression of Interest to Sell any product listed on Direct Create (a “buyer”). Expressions – We/Our/Us with its grammatical variations and cognate expressions shall mean and include Makers, and Members who uses the Direct Create Services to Sell, offer to Sell, or invites an expression of interest to Buy any product listed on Direct Create (a “seller”). These "Conditions of Sale" constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures. Violation of the terms or this agreement constitutes an unauthorized use of the Direct Create’s site and Applications in so far as the Buying or selling has contravened the terms of this agreement and may give rise to an actionable cause/claim against the violator.
Returning an item purchased on Direct Create
You can place your return request online or through the App if you've received an item in a 'Damaged' or 'Defective' state. You can also return the item if it is 'Not as Described' in the listing. When you place your return request you may choose to-
- Ask for a doorstep pickup;
- Drop off the item at our point of presence (POP) centers;
- Courier the item back to us.
Important condition for Return
Please ensure that the product is in unused and original condition. Include everything from the package you've received including price tags, labels, original packing, freebies and accessories and invoices/warrantee cards and other documentation that arrived with the package
- Returns including all replacements/pickups are done free of cost.
- In case of Refunds, the entire amount paid by you including shipping charges are transferred to your account, only if the item returned is Damaged/Defective or Not as per Listing specifications.
- We will try to give you a seamless buying experience even in case of returns. Whenever possible, we will try to deliver the replacement while we pick-up or your drop-off the damaged/defective item.
- In other cases, where we can’t arrange the replacement sooner, we ensure the pickup at the earliest and the replacement is sent by the Maker as soon as possible.
- In the scenario where a pickup cannot be done in certain areas (due to logistics constraints), you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.
- Returns are subject to the Seller's return policy. Returns are covered by the 10 day Replacement Guarantee for all Makers on Direct Create for readymade products other than made-to-order or customized goods
Situations where Maker/Seller will not support returns
- If return request is made outside the specified time frame;
- If anything missing from the package you've received including price tags, labels, original packing, freebies and accessories etc;
- The product is damaged due to misuse;
- Specific categories of items like Custom made products which are made to order by the Maker;
- Any consumable item that has been used or durables that have been installed on your site;
- Products with tampered or missing parts or serial numbers;
- Specific categories of products that can’t be returned due to health and hygiene matters.
As you will appreciate, custom made goods are, products made to order for your specifications and do not have a ready market. The Maker invests in inputs handpicked for your order and makes them for you. In these cases, it will be inequitable to stipulate a return for replacement or exchange. However, under the Direct Create terms and conditions Makers strive to satisfy the buyer to the maximum extent possible, by making small changes or alterations to size or other specifications which are practical and possible without incurring substantial additional resources in that process. As a buyer of a customized product, you gain the privilege of a custom made product for you which automatically becomes a limited release item of a craftsman/maker. Understanding this is at the core of all transactions for customization. Any additional costs for shipping, returns and modifications etc. shall be reimbursed by the buyer.